We have 3 ways you can contact us if you want to give feedback or make a complaint.
Complete our feedback form (Friends and Family Test (FFT))
This is sometimes called ‘Friends and family feedback’ and you may have been directed here by someone at the practice.
You’ll be asked to answer a short form which asks you about the experience you’ve had using our services.
This type of feedback is anonymous, which means we will not know who it is from.
Join our Patient Participation Group (PPG)
Our Patient Participation Group allows patients to get involved in what we do in the practice. You can tell us how we can meet your needs as a patient.
Google Reviews
You can leave detailed reviews about the services you have received at our practice on Google.
Make a formal complaint
Most issues can be sorted out at the time they happen and with the person involved. You should try to resolve the issue this way before you submit a complaint.
If you cannot resolve the issue this way, you can then submit a formal complaint.
Before you do this you can get free, confidential advice from your local Healthwatch team.
‘You and Your General Practice’: Your guide to the NHS
We know that getting the right help from your GP practice can sometimes feel a little confusing. That’s why we wanted to share a new guide from the NHS called ‘You and Your General Practice’.
This guide is a great way to understand what you can expect from us and how you can get the most from the NHS. It has lots of helpful information, including:
– What happens when you contact your practice to request an appointment
– Who might help you
– How to find and use online services
– The best way to get help when the practice is closed
– How to give feedback or raise concerns.
Working Together for a Healthier You
This guide also helps to explain how we can work together as a team. The NHS is here for everyone, and by understanding how our services work, you can help us help you. We are always here to support you and want you to feel confident in getting the care you need.
You can read the full guide on the NHS England website.
This guide explains how things work in a clear and simple way, using everyday language. It’s a great resource, full of useful tips for all NHS patients.
https://www.england.nhs.uk/long-read/you-and-your-general-practice-english/