Bewbush Medical Centre aims to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our services, please let us know. Speak to the person with whom you feel most comfortable — your GP, our practice manager or one of our reception staff will be happy to help.
In the majority of cases, concerns can be resolved quite easily. However, if you feel we have not dealt with the issues you have raised as you would wish, you can write to the practice manager or to NHS England POBOX 16738 Redditch B97 9PT Telephone: 0300 311 22 33 or email [email protected].
We welcome comments and suggestions on the services that we provide. We operate a complaints policy in line with NHS complaints procedure. Should you have a complaint or wish to comment about the service you have received from the Practice this should be made in writing directly to the Practice Manager. A Patient information Leaflet regarding complaints can be obtained from reception.
Complaints concerning the NHS 111 Service should be directed to the NHS 111 Patient Advice and Liaison Service (PALS) on 01737 363866 or [email protected].
Healthwatch West Sussex Independent Health Complaints Advocacy Service
If you have an enquiry or comment about NHS services you can contact Healthwatch West Sussex Independent Health Complaints Advocacy Service (IHCAS), The Billingshurst Community Centre, Roman Way, Billingshurst, West Sussex, RH14 9QW, West Sussex, Telephone number 0300 012 0122 or email [email protected]. More information can be found on their website.
If you wish to complain about an NHS service, then the complaint should be made to the Trust providing this service. Alternatively, you can send your complaint to the ICB Complaints team. Details of how to do this can be found on their website www.sussex.ics.nhs.uk/nhs-sussex/comments-and-complaints/.
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
- Getting it right
- Being customer focused
- Being open and accountable
- Acting fairly and proportionately
- Putting things right
- Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: [email protected]
Write: Millbank Tower, Millbank, London SW1P 4QP.