Patient rights and responsibilities

As a patient some of your key rights are:

  • To receive NHS services free of charge
  • Not be discriminated against
  • Be treated with professional standards by qualified and experienced staff
  • Expect NHS organisations to monitor and try to improve continuously the quality of their services
  • Be treated with dignity and respect
  • Accept or refuse treatment and only be physically examined with consent
  • Be given information about any test and treatment options open to you, what they involve and their risks and benefits
  • Privacy and confidentiality
  • Have any complaint acknowledged within three days and properly investigated

Some of our key pledges to patients are:

  • Ensure that any transfer between services is as smooth as possible and you are fully involved
  • Provide a clean and safe environment
  • Share with you any letters sent between clinicians about you
  • Treat you with courtesy and give support in the handling of any complaint and ensure it has no effect on any future treatment
  • Identify, acknowledge and learn from mistakes, complaints and claims

Some of your responsibilities are to:

  • Treat NHS staff and other patients with respect
  • Keep appointments or cancel within a reasonable time
  • Give positive or negative feedback about your experiences and the treatment and care you receive